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Warranty

WCS products are built to high standards and backed by our commitment to quality. Warranty coverage is given to the original purchaser.

West Coast Suspensions (WCS) provides the following warranty periods for its products, effective from the date of retail sale. This warranty covers defects in materials and manufacturing workmanship under normal operating conditions.

Product Category Usage Type Warranty Period
Standard 4WD Suspension Kits Recreational / Private 3 Years or 100,000km (whichever occurs first)
Performance Parts (Monotube & Remote Reservoir Shock Absorbers) Recreational / Private 12 Months or 20,000km (whichever occurs first)
Heavy-Duty/Truck Leaf Springs Commercial / Trade 1 Year or 100,000km (whichever occurs first)
Mining & Fleet Components Extreme / Industrial 12 Months or 20,000km (whichever occurs first)
Accessories & Bushings All 12 Months

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

West Coast Suspensions (WCS) reserves the right to repair or replace, at their discretion, any product found to be defective in either material or workmanship, within the warranty period, provided the failure or breakage was incurred under conditions of normal use.

Limited warranty would apply to product distributed internationally, mining and fleet applications. Furthermore, West Coast Suspensions (WCS) will not warrant any product when used contrary to that specified by the current West Coast Suspensions (WCS) catalogues or West Coast Suspensions (WCS) company personnel.

Pre-Installation Responsibility 

Before installation, please verify that all received components are correct and suitable for your intended application. The responsibility for ordering the correct parts lies with the purchaser. 

Conditions for Warranty Validity

To maintain the validity of this warranty, the following conditions must be strictly adhered to:

  • Professional Fitment: Fitment should only be carried out by an authorised or licensed mechanic experienced in suspension systems. Some components—such as struts—may require specialist tools for correct installation.
  • The 500km Safety Check: It is the purchaser’s responsibility to ensure that all suspension components (including U-bolts, shackles, and mounting bolts) are inspected and retightened by a professional installer within 500km to 1,000km of initial fitment.
  • Wheel Alignment: A professional wheel alignment must be performed immediately following the installation of any suspension components.
  • Application Integrity: Warranty claims will be denied if the product has been fitted to an incorrect vehicle application or if the vehicle has been loaded beyond its legal Gross Vehicle Mass (GVM).

  Warranty Exclusions 

This warranty does not cover:

  • Standard “wear and tear” items, including but not limited to bushings, shock absorber seals, and coatings.
  • Damage caused by:
    • incorrect fitment
    • part is not designed for that vehicle
    • vehicle has been modified
    • product has been modified
    • installation errors
    • negligent use of product
    • driver abuse
    • accident damage
    • motorsport
    • custom manufactured items such as U-Bolts or Leaf Springs
  • Incidental or consequential costs, such as labour for removal/reinstallation, vehicle downtime, towing, or freight expenses.
  • Please note warranty may be void if products are installed with components other than genuine OEM or WCS parts.

Non-Returnable Items 

Products that are used, soiled, or returned: 

  • Outside the warranty period, or 
  • Without a fault attributable to WCS, or 
  • Custom manufactured parts such as U-Bolts or Leaf Springs 

will not be accepted and will be returned to the buyer at their expense. 

Warranty Claim Process 

To initiate a warranty claim, please follow these steps: 

  1. Complete the WCS Warranty Claim form
    Completing this form will provide you with a WCS Warranty Claim Number (WCS WTY ##). Provide your original invoice number, product details, and reason for return. 
  2. Package the Item Securely
    Ensure the product is in its original packaging and in unused condition. Include a copy of your proof of purchase and the WCS WTY ## inside the package. 
  3. Ship to the Designated Address
    Send the package to the return address provided by WCS. Return shipping costs are the responsibility of the customer unless the return is due to a WCS error. 
  4. Inspection & Processing
    Once received, the item will be inspected. If approved, WCS will contact you to discuss options within 7–10 business days.