Returns Policy
Products returned in unused condition, where WCS is not at fault, will incur a 10% restocking fee. Goods purchased more than 30 days ago are not returnable for credit.
Return Process (for Non-warranty returns)
To initiate a return, please follow these steps:
- Complete the WCS goods return request form
WCS will assess your request and provide some feedback. If the goods are approved to be returned by WCS then a WCS Goods Return Number will be provided This number must then be referenced and marked on any parts that are returned to WCS - Package the Item Securely
Ensure the product is in its original packaging and in unused condition. Include a copy of your proof of purchase and the GRN inside the package. - Ship to the Designated Address
Send the package to the return address provided by WCS. Return shipping costs are the responsibility of the customer unless specified beforehand in writing. - Inspection & Processing
Once received, the item will be inspected. If approved, your refund (less any applicable restocking fee) will be processed within 7–10 business days.
Non-Returnable Items
Products that are used, soiled, or returned:
- Outside the 30 day purchase period, or
- Without a fault attributable to WCS, or
- Custom manufactured parts such as U-Bolts or Leaf Springs
will not be accepted and will be returned to the buyer at their expense.