WCS products are built to high standards and backed by our commitment to quality. Warranty coverage is given to the original purchaser for a period of 3 years or 100,000 kilometres whichever occurs first for private vehicles. Commercial, Fleet & Mining vehicle warranty is for a period of 1 year or 20,000 kilometres whichever occurs first. Performance parts such as monotubes & remote reservoir shocks are warranted for a period of 12 months or 20,000 kilometres.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
WCS reserves the right to repair or replace, at their discretion, any product found to be defective in either material or workmanship, within the warranty period, provided the failure or breakage was incurred under conditions of normal use.
Limited warranty would apply to product distributed internationally, mining and fleet applications. Furthermore, WCS will not warrant any product when used contrary to that specified by the current WCS catalogues or WCS company personnel.
Pre-Installation Responsibility
Before installation, please verify that all received components are correct and suitable for your intended application. The responsibility for ordering the correct parts lies with the purchaser.
Returns Policy
Products returned in unused condition, where WCS is not at fault, will incur a 10% restocking fee.
Return Process (for Non-warranty returns)
To initiate a return, please follow these steps:
- Complete the WCS goods return request form
WCS will assess your request and provide some feedback. If the goods are approved to be returned by WCS then a WCS Goods Return Number will be provided This number must then be referenced and marked on any parts that are returned to WCS - Package the Item Securely
Ensure the product is in its original packaging and in unused condition. Include a copy of your proof of purchase and the GRN inside the package. - Ship to the Designated Address
Send the package to the return address provided by WCS. Return shipping costs are the responsibility of the customer unless specified beforehand in writing. - Inspection & Processing
Once received, the item will be inspected. If approved, your refund (less any applicable restocking fee) will be processed within 7–10 business days.
Non-Returnable Items
Products that are used, soiled, or returned:
- Outside the warranty period, or
- Without a fault attributable to WCS, or
- Custom manufactured parts such as U-Bolts or Leaf Springs
will not be accepted and will be returned to the buyer at their expense.
Warranty Process
To initiate a warranty claim, please follow these steps:
- Complete the WCS Warranty Claim form
Completing this form will provide you with a WCS Warranty Claim Number (WCS WTY ##). Provide your original invoice number, product details, and reason for return. - Package the Item Securely
Ensure the product is in its original packaging and in unused condition. Include a copy of your proof of purchase and the WCS WTY ## inside the package. - Ship to the Designated Address
Send the package to the return address provided by WCS. Return shipping costs are the responsibility of the customer unless the return is due to a WCS error. - Inspection & Processing
Once received, the item will be inspected. If approved, WCS will contact you to discuss options within 7–10 business days.
Warranty Exclusions
Damage resulting from the following is NOT covered:
- incorrect fitment
- part is not designed for that vehicle
- vehicle has been modified
- product has been modified
- installation errors
- negligent use of product
- driver abuse
- accident damage
- motorsport
- custom manufactured items such as U-Bolts or Leaf Springs
Suspension Fitment & Safety Requirements
To ensure optimal performance and safety, all suspension products must undergo a safety inspection 500km after installation. Fitment should only be carried out by an authorised or licensed mechanic experienced in suspension systems. Some components—such as struts—may require specialist tools for correct installation.
Please note that damage caused by incorrect fitment is not covered under warranty. Additionally, the warranty may be void if products are installed with components other than genuine OEM or WCS parts.
WCS strongly recommends a wheel alignment after installing any new suspension component. Arranging and completing wheel alignments is the responsibility of the buyer.
Manufacturer & Supplier References
The names, trademarks, and reference numbers of manufacturers and suppliers not affiliated with WCS are provided exclusively for identification and reference purposes. Their inclusion is intended to assist customers in locating compatible replacement parts.
WCS makes no representation, claim, or implication that any products offered by WCS are manufactured by, endorsed by, or in any way associated with the original equipment (OE) manufacturers referenced.
Although WCS endeavours to ensure the accuracy and reliability of all information presented, no responsibility or liability is accepted for any errors, omissions, or inaccuracies contained within WCS publications. All information is subject to change without notice.